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Business Communication

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Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process - Audience, Purpose, and Medium -Outlining for Successful Writing -Organization Models (Choosing a Model that Works) - Principles of Business Communication Unit 2 Written Communication in the Workplace -Writing Reports (formal and informal) -Drafting and Revision -Writing the First Draft -Constructing Openings and Closings that Work Unit 3 Writing a Proposal -Writing for Your Readers -Writing Effective Content - Safeguarding Users -Ethical Considerations Unit 4 Collaborative Writing and Research -Research and Team Writing -Collaborating Across Departments -Working Through Conflict

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $195.00



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Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one-month courses

Start date: 09/05/17

End date: 12/01/17

Online 24/7 (09/05/2017-12/01/2017)

Online 24/7

Location : Online

Tuition: $495.00



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Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. Two one-month courses.

Start date: 09/05/17

End date: 10/27/17

Online 24/7 (09/05/2017-10/27/2017)

Online 24/7

Location : Online

Tuition: $245.00



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Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in-person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one-dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one-month courses.

Start date: 09/05/17

End date: 12/01/17

Online 24/7 (09/05/2017-12/01/2017)

Online 24/7

Location : Online

Tuition: $495.00



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A publication or book can help you expand your business in a way no form of advertising can. Whether you are with a small or large organization this practical certificate is designed to help entrepreneurs, businesses, and organizations self-publish non-fiction to promote and enhance your core business goals such as customer retention and building your brand. Get unique insights into finding your niche and developing customer oriented information that build customer relationships. Find out about self-publishing print publications and books. Then discover how to go about creating, formatting and publishing an eBook. Finally acquire the keys to marketing your print hard copy publication, book or eBook. Most importantly, you will create a marketing plan so you can map out your marketing steps from start to finish.

Start date: 09/05/17

End date: 12/01/17

Online 24/7 (09/05/2017-12/01/2017)

Online 24/7

Location : Online

Tuition: $495.00



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Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

Start date: 09/05/17

End date: 12/01/17

Online 24/7 (09/05/2017-12/01/2017)

Online 24/7

Location : Online

Tuition: $595.00



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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $245.00



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A book can help you expand your business in the way no form of advertising can. This practical course is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print-on-demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision-making framework and what factors drive decisions in self-publishing. Agenda Unit 1 Self-publishing overview and today’s marketplace Models of traditional and self-publishing and eBooks Understanding formats: paperback, hardcover, EBooks, Kindle, iPAD Statistics and facts about bestseller lists, print runs, and the pros and cons of self-publishing versus traditional publishing eBooks and their future Unit 2 Specific publishing goals and objectives Discovering which option is right for you: eBook, Print, or both Types of books that have been successful in various Industries Formulating specific publishing goals and objectives Your business objectives and how a book fits into your business plan Unit 3 Making your Book More Marketable Part 1 Defining your target market in greater detail and focus Analyzing your reader and identifying main and sub-markets Consumer-based marketing vs. Business to Business and how to blend the two Target marketing to associations, media pitching, and internet marketing, and reviews. Marketing and media interest trends Unit 4 Making your Book More Marketable Part 2 Smart content development and trends At market/publishing trends and how to identify them Publishing seasons and identifying the best possible time and placement for your book What it takes to make your book marketable and how to do book store research Creating a book launch calendar Exploring various research tools to better understand the market for your book

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $195.00



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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games & Gamification -Games Beyond Entertainment -Designing "Serious" Games -Gamification -Designing Gamification Systems

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $245.00



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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $145.00



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Prezi 

ID:32554
Bring your vision to life with Prezi and leave PowerPoint behind! Take a journey into the world of creative presentations! Learn how to use and engage your creative side for amazing presentations. Your audience will be stimulated with what you are presenting as well as how you are presenting. Agenda Unit 1 Create -Create an account -3 Steps to a successful Prezi -Front Page Controls -Templates -Inside Prezi Page Controls Unit 2 Insert -Inserting Media -Zooming & adding frames -3-D background -Diagrams & arrows Unit 3 Edit -Change/Move Media -Edit Path -Presenting -PowerPoint conversion Unit 4 Share -Meetings -Apps -Online vs desktop -Review

Start date: 09/05/17

End date: 09/29/17

Online 24/7 (09/05/2017-09/29/2017)

Online 24/7

Location : Online

Tuition: $195.00



View Details »