Frequently Asked Questions
How do I find what offerings are available?You may browse or search for offerings such as courses or conferences without having to sign in. Click on "Courses and Conferences" on the menu bar to the left and browse by subject area listed under each category. By default all course offerings display. Click on the "Show Only Online Courses" button if you are only interested in training offered online. Click on the "Exclude Online Courses" button if you are only interested in training offered in the classroom. You may also want to search offerings by title, instructor, or dates by clicking on "Search Criteria" on the menu bar to the left. Full course descriptions, teacher biographies, directions, and other pertinent course information can be accessed by clicking on the course title line.
How do I register for an offering?Sign In:
If you are new to our site and would like to register for an offering, you will need to create a profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. *If you already have a profile, click on "Sign In" on the menu bar to the left and follow the prompts.
Select one or many offerings:
Browse through the offerings and click on the “Add to Cart” button to add them to your shopping cart list. You may choose additional classes or if you are ready, click the “Checkout” button on the shopping cart list (on right side of screen).
Checkout & Pay:
At the checkout screen, you must read and agree to the refund policy before you click the “Continue Checkout” button to complete your registration. Payment is made through our secure electronic payment site with your credit card (Visa, Discover, Mastercard, American Express).
Once your payment is processed, you can print your receipt and course confirmation. You will receive an email confirmation within 24 hours. Your confirmation includes details about the class.
How do I know what type of profile to create?There are two types of profiles: "Student" and "Household".
The Student Profile should be used for single, individual users (both personal and professional) who wish to register for offerings such as enrichment classes, conference events, professional training, etc. This person would not likely be responsible for signing up other family members for classes.
The Household Profile should be used for individuals (usually personal) that would be responsible for signing up children - or any other family member. If you think it is likely that you'll sign someone else in your household up for classes in the future, start a household profile. When registering, you will always be prompted to choose which member(s) of the household to register for each class. Each family member can have separate contact info for email receipts and confirmations - or they can all go to head of household/one email address.
What type of information is required for my profile?Fields marked with a red asterisk are required information. In order to provide consistency, we recommend you to use your email address as your Username. The demographic information is optional, and is used by TrainND Northwest strictly for planning and statistical purposes.
Social security numbers and birthdates are requested in connection with university system reporting requirements and accountability reports, including performance and accountability measures for workforce development and workforce training programs. Disclosure of social security numbers is optional and not required.
You will receive your Username and Password in two separate emails.
After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions.
What if I forgot my password?You may reset your profile password if you know your User name and the e-mail address you have on record for your profile. If you do not know this information, please contact us at 701.572.2835 or firstname.lastname@example.org.
How do I update my profile or change my password?You may edit or update your student profile at any time. After signing in, access the link on the left menu bar entitled “My Profile” to change any of the information. Click “Edit” at the top of the page. You may then edit any of your profile fields, including password. When you are finished with your edits, scroll to the bottom of the page and click “Submit”.
How do I know if there is space available in the class?If a class is already filled, there will be a "Waiting List" button rather than an "Add to Cart" button to the right of the class listing. If you choose to be put on the waiting list and an opening becomes available, a staff member from TrainND Northwest will contact you. If you register for a different offering date, you can be transferred.
When does registration begin?As soon as a course is published online or in print, you may register. Registration for continuing education courses is an ongoing process as new courses are beginning all the time. At any given time, there will be a number of classes for which you can register—and in many cases up to the day before the class starts. Many of our classes are popular and fill quickly, so the sooner you register, the better.
What are the ways I can register?Online:
To register for a TrainND Northwest offering you must sign in. If you are new to our site and would like to register for an offering, you will need to create a profile. If you already have a profile, click on "Sign In" on the menu bar to the left and follow the prompts. When you find classes that you want to register for, add them to your shopping cart. When you are done shopping, click "Checkout" on the shopping cart (right side of screen) and then complete your order via our secure server.
Mail your completed registration form with check or money order to: TrainND Northwest, 415 22nd Ave NE Williston, ND 58801.
You may register in person. The TrainND Northwest office is located at 415 22nd Ave NE Williston, ND 58801. Office hours are Mon-Fri 8:00 AM - 5:00 PM. Payment may be made by cash, check, money order or credit card.
What are your policies for payment of fees?Full tuition must accompany your registration. To guarantee placement in the course, online payment may be made by Visa, Discover, MasterCard, or American Express through our secure electronic payment site. If your registration will be paid by an employer or other agency, you may register and request payment but you are not guaranteed a place in the course until payment is authorized by that party. Contact us at 701.572.2835 or email@example.com with any further questions.
What if someone else (a third party) is paying for my class?We do accept third party payment. The third party (usually a workforce center or employer) should contact our office at 701.572.2835 or firstname.lastname@example.org with authorization. The authorization should include your name, phone number and email address if known. It should also specify what training is being authorized. Only employers and businesses may use the third party privilege. Individuals are not qualified third parties. *Note* When you register with third party payment, you are not guaranteed a class reservation until authorization is received.
How will I know if I get into a class?If you register yourself online, you will be able to see whether there is still space available in a class. Once you complete the necessary payment information, you are registered. You will receive an email confirmation within 24 hours. If you register by mail or call in, you will receive confirmation after we process your registration.
What is an online course?Online courses are conducted over the Internet and typically do not have regular meetings in a physical space. TrainND, in partnership with Ed2Go (formerly Gatlin Education Services), offers over 100 online open enrollment programs in a wide spectrum of categories designed to provide the workforce skills necessary to enter a new field or advance your current career.
How do I access my Ed2Go class?New classes begin the third Wednesday of each month. To start your training, sign in using the same Username and Password as when you registered for the class. Click on your Dashboard link and select the "current registrations" tab. Locate your class and click on the active "Go To Class" link. This link will not be active until the class begins.
Can a class be cancelled because of low enrollment?If we have to cancel a class due to low enrollment, we will notify you as soon as possible before the class is scheduled to begin. You will receive a full refund of your tuition or transfer to another course of your choice, space permitting.
What if I cannot attend a course as planned?If you need to withdraw or change your registration in a class, please contact us at 701.572.2835 or email@example.com before the class starts. You will receive a refund according to the refund policy of that class and through the same method in which the class was paid. There are no refunds or transfers allowed if you do not notify us prior to class.