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Professional Development

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A single employee with chronic performance problems can dominate a leader's time, and drag down the productivity and morale of an entire work group. This course builds leaders’ skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support, and determine if it is necessary to impose formal consequences. Prerequisite: Communicating for Leadership Success. Please Note: Please allow up to 2 business days to recieve login information and instructions to access this online course. *You will recieve all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

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What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to team and organizational success. This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results. Prerequisite: Communicating for Leadership Success.   Please Note: Please allow up to 2 business days to recieve login information and instructions to access this online course. *You will recieve all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Many organizations focus on technical skills as all-important to success in the workplace. Yet strong interpersonal skills are equally essential in transforming individual contributors into exceptional performers who have a greater impact in their roles. This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Delegation is a critical skill for leaders in today’s “do more with less” business environment. Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands. In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion. That discussion includes the level of decision-making authority, amount of support, and methods for monitoring progress and measuring results. Prerequisite: Communicating for Leadership Success   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is just as important to leaders as it is to their direct reports. In this course learners are introduced to a practical process to guide their own and their direct reports’ development-planning efforts. The outcome is a meaningful development plan that supports the organization’s current and future business needs.   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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In today’s complex and competitive environment, it’s no surprise that 70 percent of workplace change initiatives fail. For workplace change initiatives to be successful, organizations need leaders who are able to turn resistance into commitment and inspire team members to take ownership of change. This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Prerequisite: Communicating for Leadership Success   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.”   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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When sharing feedback is part of an organization’s culture, it is an effective business tool that reaches across all levels. In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance. Prerequisite: Communicating for Leadership Success or Communicating with Impact   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Sound decision making in today’s tough business environment demands much more than just coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgments based on analysis. Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions. Participants will develop the skills and confidence to generate options and compare them to important decision criteria, and to select the best course of action. Utilizing this process will also help individuals avoid the pitfalls that often undermine high-quality decision making.   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict. Prerequisite: Communicating for Leadership Success   Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.

Start Date: upon registration

Days of Week: Self-Paced

Tuition: $139.00

100 Seats Left



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