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Professional Development

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This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. Prerequisite: Communicating For Leadership Success Online 24/7 Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

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Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. Prerequisite: Communicating For Leadership Success Online 24/7 Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

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ONLINE COURSE VERSION This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to possess to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members, and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track.

Start Date: upon registration

Days of Week: Self-Paced

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  Not Assigned

Tuition: $139.00

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Organizations need leaders who can do more and be more in order to succeed in today's complex environment. THey need frontline leaders with strong interpersonal skills who can get things done by mobilzing and engaging others. This foundation course for most Interaction Management® courses helps leaders communicate effectively so they can spark action in others. THe course teaches leaders the Interaction Essentials they need to handle the variety of chanlleges and opportunities they encounter every day in the workplace and beyond.

Start Date: upon registration

Days of Week: Self-Paced

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  Not Assigned

Tuition: $139.00

100 Seats Left



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People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. Prerequisite: Communicating For Leadership Success Online 24/7 Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

15 Seats Left



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People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. Prerequisite: Communicating For Leadership Success Online 24/7 Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

15 Seats Left



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Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction. Prerequisite: Communicating For Leadership Success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



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Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction. Prerequisite: Communicating For Leadership Success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



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This course arms a new (within their first two-three years) or prospective leader with knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that new leaders face and how to handle those challenges. Leaners will be introduced to three leadership differentiators that are most important to build a positive reputation as well as add to the organization’s success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



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This course arms a new (within their first two-three years) or prospective leader with knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that new leaders face and how to handle those challenges. Leaners will be introduced to three leadership differentiators that are most important to build a positive reputation as well as add to the organization’s success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



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 2017 Women in Leadership Expo Agenda: Thursday, September 28, 2017 8:30am – Registration 9am-10am – Session I (Light Breakfast will be served.) Breakout #1 Julie Kline & Kim Schultz Authentic Leadership In leadership, we often don't realize how valuable authenticity is in building strong relationships with others.  Instead, we go to work and perform for others by putting on a face that is different than who we are at home.  We're afraid that by exposing our strengths and weaknesses, others will think less of us.  Exhausting.  In reality, sharing your true self BUILDS respect, credibility, and worthiness.  People gravitate to authentic leaders because they know the authentic leader will be a trusted source of candid communication and honesty.  In this session, participants will learn how to express themselves in ways that demonstrate their own self-awareness, focus on goals, and how leading with their heart will help their team achieve results.  10:15am – 11am – Session II Breakout #1 Patsy Levang Leadership with a Purpose: Leadership Through the Journey of Life Going through life looking for every opportunity to grow, is the secret of learning to lead. In those opportunities, allowing yourself to take some risks and gravitate toward leadership is the challenge. Becoming a leader is a process, and the most important part of the process is keeping the big picture in mind while you are working through the details. 11:15am – 12pm – Session III Breakout #1 Karissa Kjos How to Stop Saying YES When You Want to Say NO How to Stop Saying YES When You Want to Say NO Dear diary…how have I become overly involved, 10 pounds heavier, every minute scheduled by my calendar and wait, why do my friends now address me as “hey stranger”? How many times a week do you say ‘“yes” when you really wanted to say “no”? Let’s discuss. Breakout #2 Julie Kline Generational Leadership Over and over again we hear about the Millennial Generation having a poor work ethic or the Baby Boomers not being adaptable to change.  On the contrary, we are labeling our generations incorrectly and stereotyping what actually makes these generations thrive in the workforce.  Learn how to adapt to all ages and clearly identify leadership approaches that will create success for all employees.      12pm – 1pm – Lunch    1pm – 1:45pm – Session IV Breakout #1 Julie Kline Conflict Management One of the biggest reasons why employees leave an organization is because conflict goes unresolved, either because they were unsure how to confront it or because they just hoped it would stop.  Newsflash! Hope is not a solution.  Learn how to effectively deal with a variety of common scenarios by understanding the root cause of conflict, how to approach different personality types, understand when you may unknowingly be the instigator, and understanding when it's time to walk away.  Enjoy a lively discussion and bring your examples to receive candid advice! Kamila Dornfeld Volunteerism- This isn’t just a city, it’s a community….because of the volunteers.  Why everyone should get involved! “What is the essence of life? To serve others and to do good.”   -Aristotle This quote from 2300 years ago offers proof that giving back to the community has been a concept for ages.  Enjoy this interactive presentation on why volunteering is so important in every community, and how everyone should find time to give back. Kami has taken the initiative to stay involved since elementary school. She was taught at a young age what it takes to keep a community going. In this session, she will help you find ways to keep your community going. 2pm – 2:45pm – Session V Breakout #1 Kim Schultz Dynamic Speaking Most workplace presentations are boring. Powerpoint has become a crutch instead of a tool and speakers are rarely in charge of how their material is being received. They aren't shaping the content to fit their audience’s needs. Nor are they aware of or in control of the characteristics that define them. In this session, we will help attendees control the content, speak to the audience and know their strengths to help make them more dynamic, intuitive and relatable speakers, more of who they already are. 3pm – 3:45pm – Session VI Breakout #1 Wendy Gendreau The 5 Things an Empowered Woman in Business Must Master Running a business while nurturing a family can feel overwhelming sometimes. But it doesn’t have to be. Wendy Gendreau is a master at organizing her time and will share her best tips and mindset tips to achieve BIG results in your business with ease and grace and without chaos and burnout. 4pm – Closing Remarks & Networking! For more information, please call 701-572-2835 or email shanna.curlin@willistonstate.edu.  

Start date: 09/28/17

End date: 09/28/17

Weekly - Thu 8:30 AM - 6:00 PM (9/28/2017-9/28/2017)

Days of the Week : Weekly - Thu .

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  123

Tuition: $59.00

75 Seats Left



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