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Professional Development

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This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. Prerequisite: Communicating For Leadership Success ***Please call the Williston Area Chamber of Commerce at 701-577-6000 for member only discount information. Chamber members must mention the code when registering to receive the discount.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

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Organizations need leaders who can do more and be more in order to succeed in today's complex environment. THey need frontline leaders with strong interpersonal skills who can get things done by mobilzing and engaging others. This foundation course for most Interaction Management® courses helps leaders communicate effectively so they can spark action in others. THe course teaches leaders the Interaction Essentials they need to handle the variety of chanlleges and opportunities they encounter every day in the workplace and beyond. ***Please call the Williston Area Chamber of Commerce at 701-577-6000 for member only discount information. Chamber members must mention the code when registering to receive the discount.

Start Date: upon registration

Days of Week: Self-Paced

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  Not Assigned

Tuition: $139.00

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People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. Prerequisite: Communicating For Leadership Success Online 24/7 Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email. ***Please call the Williston Area Chamber of Commerce at 701-577-6000 for member only discount information. Chamber members must mention the code when registering to receive the discount.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

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Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction. Prerequisite: Communicating For Leadership Success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email. ***Please call the Williston Area Chamber of Commerce at 701-577-6000 for member only discount information. Chamber members must mention the code when registering to receive the discount.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



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This course arms a new (within their first two-three years) or prospective leader with knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that new leaders face and how to handle those challenges. Leaners will be introduced to three leadership differentiators that are most important to build a positive reputation as well as add to the organization’s success. Please Note: Please allow up to 2 business days to receive login information and instructions to access this online course. *You will receive all additional information via email.  

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

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2018 Women in Leadership Expo Agenda: Thursday, October 4, 2018 8:30am – Registration 9am-10am – Session I (Light Breakfast will be served.) Stephanie Goetz Unleashing Your Inner Grit & Resilience “I can’t.” “I’m afraid to – what if I fail?” “I don’t think I’m good enough to do that…” Do any of these messages sound familiar? In her years as an executive coach and business owner, Stephanie Goetz has heard top CEO’s and executives utter words just like this, but how do they overcome these fears and anxieties to be so successful?  Stephanie will walk you through how to be resilient in your professional and personal life, how to understand your personal barriers to taking good risks, how to thrive through the tough times, and how to create greatness out of despair to be a more resilient leader. 10:15am – 11am – Session II Karissa Kjos Customer Service: On and Off the Clock Whether you are at work or at home, if someone was to score your customer service they should be able to select “excellent” every time. During this session we are going to touch deeper on why it’s important to have customer service throughout every aspect of your life and how you can help others better their customer service.“Make every interaction count, even the small ones. They are all relevant.” -Shep Hyken  11:15am – 12pm – Session III Kristin Oxendahl 7 Financial Strategies for Women Many women will face life-changing financial decisions. Understand your options related to setting goals, Social Security, protection, estate and retirement strategies, and how to stay informed. 12pm – 1pm – Lunch 1pm – 1:45pm – Session IV Stephanie Goetz How Your Executive Presence Affects Your Influence  First impressions last. So do the second, third, and hundredth. They also have a larger impact than you think on how people perceive, trust or choose to follow you. So what does your presence and “how you show up” say about you? Is it what you authentically are, or is it far from who you see yourself as? Executive speaker coach and business owner Stephanie Goetz will teach participants the nuances of individual presence, how it impacts our communication and influence, how to find your authentic “executive presence”, and how to effectively use body language to impact how people view you – making you a more revered, respected and trusted leader 2pm – 2:45pm – Session V Tanya Vachal Preparing for Important Discussions This session teaches leaders how to plan for successful interactions with team members. Attendees will be introduced to value of meeting the personal and practical needs in daily interactions. They will receive applied skills practice by completing a Discussion Planner to help them prepare for a vital discussion that they need to hold soon with one or more team members. The Discussion Planner is a practical tool taken from DDI Interaction Management® Leadership Program courses. This session gives attendees an opportunity to experience a piece of the DDI IM® Communicating for Leadership Success foundation course. 3pm – 3:45pm – Session VI Kim Weismann Friend or Foe? Building Positive Working Relationships with Other Women Women have a need to work together to build each other up rather than tear each other down, especially in the workforce. Women can be competitive with one another and it can create animosity in the workplace and personal lives. Growing one’s confidence helps women be able to build up others. Fostering relationships with other women allows for a more positive work environment. This session will help you build, maintain, and foster relationships with other women. 4pm – Closing Remarks & Networking! For more information, please call 701-572-2835 or email shanna.curlin@willistonstate.edu.  

Start date: 10/04/18

End date: 10/04/18

Weekly - Thu 8:30 AM - 5:00 PM (10/4/2018-10/4/2018)

Days of the Week : Weekly - Thu .

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  123

Tuition: $59.00

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