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Professional Development

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This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. Prerequisite: Communicating For Leadership Success Online 24/7

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

99 Seats Left



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This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. Prerequisite: Communicating For Leadership Success Online 24/7

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
ONLINE COURSE VERSION This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to possess to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members, and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track.

Start Date: upon registration

Days of Week: Self-Paced

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  Not Assigned

Tuition: $139.00

100 Seats Left



View Details »
ONLINE COURSE VERSION This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to possess to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members, and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track.

Start Date: upon registration

Days of Week: Self-Paced

Location : Workforce Training Centre-TrainND NW Location : 
  Workforce Training Centre-TrainND NW.

Room :  Not Assigned

Tuition: $139.00

100 Seats Left



View Details »
In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. Prerequisite: Communicating For Leadership Success Online 24/7

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

14 Seats Left



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People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. Prerequisite: Communicating For Leadership Success Online 24/7

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

15 Seats Left



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Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction. Prerequisite: Communicating For Leadership Success.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction. Prerequisite: Communicating For Leadership Success.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
This course arms a new (within their first two-three years) or prospective leader with knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that new leaders face and how to handle those challenges. Leaners will be introduced to three leadership differentiators that are most important to build a positive reputation as well as add to the organization’s success.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »
This course arms a new (within their first two-three years) or prospective leader with knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that new leaders face and how to handle those challenges. Leaners will be introduced to three leadership differentiators that are most important to build a positive reputation as well as add to the organization’s success.

Start Date: upon registration

Self-Paced

Location : Online

Tuition: $139.00

100 Seats Left



View Details »